Delivery Times

Orders are shipped on business days (excluding weekends and public holidays). Please allow extra time for dispatch during sale periods.

Standard Shipping

nz.tommy.com offers free standard shipping to New Zealand on all orders of NZD$100 or more. For orders below NZD$100, a shipping rate of NZD$10 applies. All orders are shipped via DHL, with final delivery handled by Aramex. 

To track your order after dispatch, enter your DHL consignment # beginning AUEMMPVH on the DHL WebTrack Website. DHL has partnered with Aramex for deliveries within NZ. Once your order arrives in NZ an additional tracking number will become available within the details tab of your consignment on the DHL website.  This number will start with MX and reference delivery by Aramex. This MX number can then be used to track your delivery within NZ via the Aramex NZ website. The DHL site will also continue to update the progress of your delivery. 

Express Shipping

Express shipping is offered to metro areas within New Zealand for $20 on all orders. All orders are shipped and delivered via DHL. 

To track your Express order after dispatch, enter your DHL consignment # beginning AUEMMPVH on the DHL WebTrack Website.

Please note: orders typically dispatch our warehouse within 1-2 business days outside of sale periods.

If you buy goods valued over $1000, you will have to pay duty and GST plus the IETF and MPI levy when the goods arrive in New Zealand. This also applies to separate orders purchased within the same week.

How do I track my order?

When we have dispatched your order, you will receive a shipping notification email with a link to the relevant partner carrier's website to track your order's progress. See above re service level tracking details and links.