Orders

Cancellation Or Amendments

Unfortunately we are not able to make changes (address, size, colour) once an order has been placed. If you have placed an order with error, please call customer service on: 0800 888 423 as soon as possible. Alternatively, you can submit a request here.. We will do our best to assist you in any way we can.

Product Availability

Items in our online shop have stock and are ready to ship. Any sizes that are out of stock are marked as unavailable.

On rare occasions at peak selling periods (sales and Christmas) we may have some out of stock issues from customers ordering items at the same time. We work hard to keep our stock levels as accurate as possible. Occasionally errors occur, although they are rare.

Our online collection is regularly replenished so it's worth checking back with us regularly. Alternatively, if the product you are looking for is sold out, you may wish to check availability with your closest Tommy Hilfiger store through our Store Locator.

Payment Methods

We currently accept Visa, MasterCard, American Express, PayPal and Afterpay.

During the payment process Tommy Hilfiger New Zealand Pty Ltd. has the right to perform credit checks. Based on the outcome of credit checks we may change, adjust or decline an order and/or the selected payment method. In most cases we will offer you the option to select another payment method. The credit results are not known to our customer service team.

New Zealand Duty

Please note, if you buy goods valued over $1000, you will have to pay duty and GST plus the IETF and MPI levy when the goods arrive in New Zealand.